The practice used to be primarily reserved for sit-down restaurants and hotels. Now the option to tack on 20% is commonplace at every coffee shop, corner store, and fast casual counter. MORE ⬇️
“Tipping has gotten out of hand,” said Steve Chucri, CEO and President of the Arizona Restaurant Association. “It's not only happening just in Arizona, it's happening on a national basis and it needs to come into check. I believe it will.”“I think barring some larger social change, it is going to be how things function for the near future,” said Bubin, who runs a dog daycare business, Bark 23, out of his Phoenix home.
“I'll ask employees, ‘Do you guys actually get these tips - or should I just give them to you in cash?’ said Bubin. “That way I know it’s going to the people that are working, as opposed to management who I never see.”“I like to be able to offer a tip for service, but it kind of feels extortionary,” said Tony Harrison. “They're demanding tips when they haven't done anything.”
“When you have that easy ability [for] a screen to pivot on an axis, and you can tip with the person standing there, we were not accustomed to that three or four years ago,” said Chucri.“The restaurant industry believes that tips should be earned. They're not an entitlement,” he said.“I feel like I should tip or they're gonna be mad at me or I feel bad if I don't tip them,” said Elliot Gautreau.
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