The federal government may be preparing to penalize Southwest Airlines for thousands of flight cancellations that affected more than 2 million travelers last December.
FILE - Southwest Airlines plane prepares to land at Midway International Airport, Feb. 12, 2023, in Chicago. – Federal regulators have told Southwest Airlines that the carrier failed to provide enough help to travelers who were stranded during massive cancellations last December, and the airline could be subject to a fine.
Southwest said in a regulatory filing Monday that it can't estimate the cost of a fine and damages from lawsuits stemming from nearly 17,000Southwest said the U.S. Department of Transportation told the airline Friday that"it has determined the company had failed to provide adequate customer service assistance, prompt flight status notifications, and proper and prompt refunds and that the assessment of a civil penalty is warranted.
Southwest said in a quarterly financial filing Monday that it could also face costs from lawsuits filed by customers and shareholders. The filing followed Southwest’s report that itsin the July-through-September quarter and it will scale back growth plans early next year. Copyright 2023 The Associated Press. All rights reserved. This material may not be published, broadcast, rewritten or redistributed without permission.
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