Algorithms Aren’t Fixing Things Anytime Soon. We Need Human Moderators.
Last week, YouTube did something unprecedented. Awash in criticism over the discovery of a network of child predators using the platform’s comment sections to share timestamps and screenshots of underaged users from implicitly sexual angles,on almost all videos featuring minors. Only a small number of channels featuring minors would be able to stay monetized — as long as they"actively moderate their comments.
. Contractors at Genpact, an outsourcing firm with offices in the southern Indian city of Hyderabad, each view about 2,000 posts over the course of an eight-hour shift. They make about $1,400 a year; that’s roughly 75 cents an hour. It's clear that human moderators are something that platforms like Facebook or YouTube believe they can eventually optimize away. Last Spring, Mark Zuckerberg, while being questioned in front of congress,over 30 times. In the meantime, though, the human moderators at Facebook or YouTube spend their days getting high to numb themselves so they can keep scrubbing suicides from our News Feeds.
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