Tesla's in-car range estimates have reportedly been overstated for years.
The claims about the group rejecting customer complaints make up the bulk of the piece. According to the report, a team based in Nevada was created last Summer for the sole purpose of canceling service center appointments relating to concerns about a car's total range. Operators were instructed to run a remote diagnostics test and tell the customer that their cars did not have a range issue.
The purpose of this was, seemingly, to conceal a larger issue about the wide gap between the range many Teslas would project after a full charge and the actual range that a car could go on that charge.
The report additionally details EPA audits that ended with Tesla being asked to reduce its estimated ranges by 3 percent over six models since 2020. In one case, the 2021 Model Y Long Range AWD, the EPA requested the estimated range be dropped by 5.15 percent before it could be displayed on window stickers. Reuters also cites previous independent testing done by Edmunds, which found Teslas far more likely to fail to meet an advertised range than EVs from other manufacturers.
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