BT’s announcement comes just days after Vodafone announced it was planning to cut 11,000 jobs over the next three years.
BT CEO Philip Jansen told reporters that the cuts are part of the company’s efforts to become “leaner” but added that he expects around 10,000 of those jobs to be replaced by AI.
Jansen said the company intends to automate most of its customer service and network management roles, stating the company will “be a huge beneficiary of AI.” Calling generative AI “a huge leap forward,” Jansen added that it gives him confidence the company’s automation efforts “can go even further.”report added that the cuts will also affect 15,000 fiber engineers and 10,000 maintenance workers.
The company is currently in the midst of a nationwide fiber rollout and a telecom workers’ union spokespersonthey had expected the newer infrastructure would lead to lower labor requirements but said they have told the company that “any reduction should come from subcontractors…and natural attrition.”it was planning to cut 11,000 jobs over the next three years.
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