The company behind a disastrous change to a Kentucky city’s school bus routes that resulted in more than a week of canceled classes had similar problems in two cities in neighboring Ohio last year
LOUISVILLE, Ky. --
"AlphaRoute provided route analysis and made efficiency recommendations. CPS was not satisfied with the results and had to reroute and physically evaluate each stop,” according to the statement. The fiasco resulted in hungry and tired children, angry parents and exasperated politicians. Schools had to be closed to reevaluate the transportation plan, and students will have missed more than a week of school when they begin returning on Friday as part of a staggered reopening. The fallout has included a call from some state lawmakers to explore splitting up the state’s largest school district.
A researcher who studies automation bias — in which people are prone to overly trusting the abilities of automated systems, from factory robots to ChatGPT — said what happened in Louisville fits into a broader problem with the use of artificial intelligence technology. AlphaRoute's Hanlon is the former chief operating officer of Boston Public Schools and has emphasized the company's origins as a partnership between MIT researchers and the school district.
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