According to the State Department, processing times are four weeks longer than earlier this year, now up to 9 to 13 weeks. The department says people need to plan for another 4 weeks for shipping times.
After weeks of trying to get a follow-up appointment, the Listers decided to try to go in person. They were told to come back 48 hours before their trips.
"They treat you so disrespectfully there. Like I mean, you feel like you've done something wrong," she said. "They're hollering at people. People are already frustrated, stressed out and confused.""So we waited until 24 hours before her travel. Showed up at 5:30 in the morning," Adrienne said. "And we're told that she wasn't getting it because she did not have an appointment. And we have been trying for several weeks to get her an appointment.
The State Department says their employees are working overtime, and they are bringing back retired employees to keep up with the record demand.
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