Southwest Airlines says it's poised to resume normal schedules on Friday after a tumultuous eight-day meltdown that left hundreds of thousands of passengers delayed or stranded.
Southwest Airlines says it's poised to resume normal schedules on Friday after a tumultuous eight-day meltdown that left hundreds of thousands of passengers delayed or stranded and prompted its executives to make apologies to the riding public and government officials.
"We're continuing to work to make this up to you, and you'll continue to hear about that soon. But for now, we're focused on restoring the reliability and level of customer experience we expect of ourselves, and you expect of us."from airline CEO Bob Jordan, came as US Transportation Secretary Pete Buttigieg made his own scathing assessment Southwest's troubles, calling the situation a complete"meltdown.
Bride-to-be Katie Demko talks to CNN's Kaitlan Collins about missing her wedding in Belize after Southwest airlines canceled thousands of flights. Mike Santoro, vice president of the Southwest Airlines Pilots Association, told CNN's Wolf Blitzer on Wednesday that the union understands the airline is planning for a"mostly full schedule come Friday."
Southwest spokesperson Chris Perry told CNN the airline is not experiencing an issue with employees not showing up for work. "Their system really has completely melted down," Buttigieg told Blitzer."I made clear that our department will be holding them accountable for their responsibilities to customers, both to get them through this situation and to make sure that this can't happen again."
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