Southwest Airlines said it expects to return to normal operations Friday after slashing about two-thirds of its schedule in recent days, including canceling another 2,350 flights Thursday.
DALLAS —
Other airlines are back to full strength. Delta, American and United together canceled around 30 flights by late morning, according to tracker FlightAware. Southwest has acknowledged that it has inadequate and outdated technology that can leave flight crews out of position when bad weather strikes. Speaking to reporters a month ago at Southwest headquarters in Dallas, a relaxed and jocular Jordan spoke in glowing terms about the airline’s culture and customer service. He outlined five priorities, including modernizing the airline’s technology for scheduling pilots and flight attendants.“I do think the scale and the growth of the airline got ahead of the tools that we have,” he said. “No fault of anybody — takes investment — and we’ll get all this done.
Thousands of customers have been unable to reach the airline this week, as Southwest's phone system was overwhelmed. Pilots and flight attendants also reported being put on hold for hours.
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