Southwest Airlines has canceled more than half of its flights, leaving thousands of travelers stranded until the new year.
Southwest has canceled more than half of its flights -- more than 2,300 total flights -- as 2:30 p.m. ET Monday, according to FlightAware.
On social media, customers are complaining about long lines to speak with representatives, problems with lost bags and excessive wait times or busy signals on the airline's customer service telephone lines. Calls to Southwest's customer service attempted Monday afternoon by CNN did not go through, so customers couldn't even get in the queue to speak to a representative. Southwest told CNN it is "fully staffed to answer calls."
The temperature at the airport was 18 degrees Fahrenheit around 2 p.m. ET, with light snow falling on top of the huge amounts the area has already seen.With consecutive days of extreme winter weather across our network behind us, continuing challenges are impacting our Customers and Employees in a significant way that is unacceptable. And our heartfelt apologies for this are just beginning.
"The City of Buffalo is impassable in most areas, while mains may have a lane open for emergency traffic or two, most secondaries as well as side streets have not been touched yet," Poloncarz said.
United States Latest News, United States Headlines
Similar News:You can also read news stories similar to this one that we have collected from other news sources.
Southwest Airlines flight cancellations leave Christmas travelers stranded at Love FieldSeveral people spend Christmas night sleeping on the floor of Love Field as a high number of flight cancellations left travelers stranded.
Read more »
Southwest Airlines Releases Statement as Flight Cancellations Pile UpSouthwest Airlines blamed the “lingering effects” of a winter storm and scheduling problems for the reason hundreds of customers’ flights were canceled during the post-holiday travel rush.
Read more »
Southwest Airlines cancels at least 64% flights after massive disruption leaves customers strandedSouthwest has canceled more than half of its flights -- more than 2,300 total flights -- as 2:30 p.m. ET Monday, according to FlightAware.
Read more »
Massive Southwest Airlines disruption leaves customers stranded and call centers swampedLast week’s winter weather travel mess is lingering like a hangover into this week — and the headaches are migraine-proportioned for Southwest Airlines and its frustrated passengers on …
Read more »
Southwest Airlines cancels more than 60% of its flights amid brutal travel weekendSouthwest Airlines Co.’s operations were in disarray Monday after a brutal weekend in which many airlines struggled, but Southwest’s woes stood out.
Read more »
Massive Southwest Airlines disruption leaves customers strandedLast week's winter weather travel mess is lingering like a hangover into this week -- and the headaches are migraine-proportioned for Southwest Airlines and its frustrated passengers on Monday.
Read more »