Southwest Airlines planes were grounded nationwide for what the airline called an intermittent technology issue, causing more than 1,700 flight delays Tuesday just four months after the carrier suffered a meltdown over the Christmas travel rush.
has resumed operations after temporarily pausing flight activity this morning to work through data connection issues resulting from a firewall failure,” the Dallas airline said in a prepared statement. “Early this morning, a vendor-supplied firewall went down and connection to some operational data was unexpectedly lost.”
The airline urged customers to check on their flight status “and explore self-service options” for travel as the airline worked on restoring its operation.accounted for well over half of all delays nationwide, but the airline had canceled fewer than a dozen flights, according to FlightAware. Tuesday’s flight freeze was brief, but it added to the picture of an airline that has struggled more than most with technology issues. CEO Robert Jordan has embarked on a campaign to repair the airline’s damaged reputation.
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