A Southwest Airlines customer service representative was indicted for fraudulently creating and selling travel vouchers.
was indicted in a federal court in Chicago Tuesday after creating and selling over $1.87 million in travel vouchersAccording to a federal indictment released Tuesday, Dajuan Martin, 36, from Bolingbrook, Ill., worked as a customer service representative with Southwest in Chicago from Nov. 2018 to June 2022 and would use fake customer names to generate the “Southwest Luv Vouchers” without the airline’s knowledge.
Martin then allegedly turned around and sold the vouchers below market value to a man named Ned Brooks, 46, from Chicago, and others. Most of the vouchers were worth $200 to $500, according to the grand jury indictment. Southwest’s travel vouchers are typically used to compensate customers that have had unfavorable travel experiences and are redeemable for travel.Email Address
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