A million passengers are believed to have missed family connections or flights home during the holidays. Many are still missing luggage.
Southwest Airlines is returning to a relatively normal flight schedule as the focus shifts to making things right with what could be well more than a million passengers who missed family connections or flights home during the holidays, and many of whom are still missing luggage.
after a winter storm last weekend, reported fewer than 40 cancellations early Friday. While that was still more than United, American and Delta combined, it is a step back from one of the most chaotic weeks in aviation history for a single airline.Southwest has begun accepting reservations again Friday after getting crews and planes into place, and executives have started on what is undoubtedly a long road to regaining the trust of travelers.
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