Long lines greet travelers at airports in Los Angeles, Orange, San Diego and San Bernardino counties with people looking for flights on other airlines.
counties with people looking for flights on other airlines. Several turned to rental car companies for transportation to their holiday destinations. Some were left waiting on hold for hours waiting for assistance and were sleeping on the floor of airports. Southwest Airlines canceled more than 2,300 fights nationwide on Thursday.
The airline has been operating about one-third of usual flight volume as it worked to reset its systems and reposition its aircraft and flight crews, many of which were left out of position as the weather and computer failures combined to devastate Southwest's operations. The airline issued an apology to stranded holiday travelers, stating that its operational challenges stem from last week's historic winter storm.
Officials with the U.S. Department of Transportation issued a statement calling the Southwest situation "unacceptable."
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