With this pilot program, Santa Clara County 911 dispatchers will still pick up the call but if an in-person response is not needed, the caller could be connected to a licensed nurse.
Lauren MartinezSanta Clara County emergency responders are launching the 911 Nurse Navigator pilot program, a new kind of service when you dial 911 for an EMT.Santa Clara County emergency responders are offering a new kind of service when you dial 911 for an EMT.
911 dispatchers still pick up the call, but if an in-person response is not needed, the caller can be connected to a licensed nurse. "Assess that patient over the telephone, either provide nurse line advice, or make them a clinic appointment or primary care appointment arrange transportation whether that's an issue. You could end up getting a rideshare to a clinic or to an urgent care or to a pharmacy if you need a prescription filled, if you don't have access to transportation currently," Clay said.
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