A Riverside County Sheriff's Department dispatcher is being hailed as a hero after taking quick actions to help rescue a woman who had been kidnapped.
Riverside County Sheriff's Department dispatcher Meghan Gonzalez has been on the job for four years, handling all kinds of calls for help. The 911 call she received on May 2, will be one she'll never forget.She listened for three minutes taking in the sounds and tried to get the caller to respond to her question.
Gonzalez initiated the text-from-911 feature within RapidDeploy's Radius Mapping system which allowed her to identify the caller's location and communicate via text message. The response Gonzalez received back from her changed everything. It was a kidnapping in progress. The victim was able to text she had been taken by the suspect in Blyth, that she had a restraining order against him, but didn't know where she was. Gonzalez did know her location by using GPS to pinpoint the victim's cell phone signal she was able to locate the victim within 7 meters of the nearest cell tower.
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