Four weeks into Dallas’ ransomware attack, the city’s communications director emailed to the mayor and City Council on Wednesday directions to share little to no details about how it’s being handled.
“If pressed for additional details: ‘This is all the information I have to share at this time’,” Cuellar wrote in the email. “‘As the investigation progresses, the city will share additional information with you, as appropriate.’”
Cuellar said the city has made strides in getting systems back up for several departments, including police, fire, water and 311. She also said city officials have developed workarounds so the library and animal services can still serve the public as their systems are being restored. Since the attack, developments to the public have mostly been through brief updates on the city’s website. City officials have declined to say if the city has been issued any ransom or to release specific details related to the attackThe City Council has been receiving updates in closed session meetings to discuss Dallas’ network security and other issues related to the incident.
“The city has underfunded IT hardware and software for decades, and we must invest in the modern and sophisticated software and hardware needed to meet the challenges of cyber criminals and the service needs of our employees and residents,” Mendelsohn told. “The cost of old hardware, outdated software and understaffed and undertrained staff is too great a risk for our city and residents.
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