It’s been a tough year for Rad Power Bikes.
Rad Power Bikes’ new CEO, Phil Molyneux, said the company has “made mistakes” surrounding safety and reliability but vows to do better in the future.
In a letter to customers, Molyneux said the e-bike company will have “a laser focus on safety and reliability” going forward in order to ensure its bikes are the best on the market. The letter appears to be a response to a recentfor misaligned tires, as well as several lawsuits related to the safety of its products.
“Since its inception, Rad Power Bikes has set both the pace and the standard for the ebike revolution. This road hasn’t always been easy and we’ve faced numerous challenges,” Molyneux writes. “As a young company, we recognize that we have made mistakes. Now we are dedicated to learning from them.” Phil Molyneux, shown here in 2016 when he was president at Dyson US, took over as CEO of Rad Power Bikes last year.Molyneux, a former Sony and Dyson executive, was Rad Power Bikes’ chief operating officer when Mike Radenbaugh, the founder and CEO, tapped him as his replacement. It’s unarguably been a rough year for the company, which is the top seller of affordable e-bikes in the US.
The recall was the biggest blow to Rad Power’s reputation. The company said it had received 137 reports of tires blowing out, deflating, and separating from the sidewalls. Eight injuries were reported, including five incidents of “road rash, cuts and/or bruises and one report of a broken wrist and one report of a broken arm.”
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