The NHS was found to have failed in the support it provided for a Beverley woman's late mother.
East Riding of Yorkshire Clinical Commissioning Group has been succeeded by Humber and North Yorkshire Integrated Care Board
Despite being told she would have financial support, she was reimbursed only £2,418.81 after her mother's death, and she made a complaint to the Parliamentary and Health Service Ombudsman , which was upheld. "We were concerned that we were going to run out of money. We knew the care she needed and how much it would cost," she said.
She said the struggle to fund the care made her mother "very anxious and very fragile", and she described what they went though as a "very difficult time".The women faced "immense emotional and financial burden" when the care was not funded properly It added that as well as repaying the complainant, it had "improved our processes to prevent such incidents occurring in the future".Ombudsman Rebecca Hilsenrath said the trauma of losing a parent should not be "needlessly exacerbated" by having to shoulder the "immense emotional and financial burden of providing care due to a lack of proper assessment".
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