Although inspectors found staff were kind, they said patients were not properly assessed.
Although staff were caring and kind, the CQC said "significant and immediate improvements" were needed
Care Quality Commission inspectors visited the Freeman and Royal Victoria Infirmary hospitals in November and December. "For example, in the trust's emergency department, we found staff hadn't completed mental capacity assessments or recorded decisions made about people who had presented with a mental health need, and at times they were preventing them from leaving the department."
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