Miss Manners: What do I say to rude customers?

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Miss Manners: What do I say to rude customers?
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Advice from Judith Martin, Nicholas Ivor Martin and Jacobina Martin.

I am a woman who works at a home repair store, where I routinely help customers load heavy merchandise into their vehicles. I am a small woman who is strong for her size. A lot of times, customers are surprised to see this, but most people let me do my job.

I try to ignore these comments and keep things light and friendly, as I am at work, but I’d love to point out how rude they are. Is there an appropriate way to do that?My grandchildren, 10 and 7, are being taught to write thank-you notes by their lovely parents -- my son and daughter-in-law, who were also taught this when they were children. My problem is that their thank-you notes for gifts from their grandfather and me are always addressed to me only.

We live 2,000 miles away from this family, and do the best we can to maintain a long-distance relationship. In recent years, between the pandemic and caring for my elderly mother-in-law, visits have been limited. It has been over two years since my husband and I have been able to travel together to see them.I have visited them without my husband, who doesn’t think he can leave his mom anymore and doesn’t want to go on his own. Therefore, the grandkids know me a lot better than they know Grandpa.

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