“Why not just ask the employees if this is even something that they want? If you look at all the employee comments on that video, I dare you to find even five good ones.”
— was intended to alleviate many of the daily struggles their partners face when making beverages. The system would"ease congestion" in crowded, busy spaces. Starbucks even claims that certain drinks could be made with fewer steps . But partners fear that the system would actually slow them down, increase wait times, and further complicate their inherently stressful workflows.
"The new system seemingly eliminates any chance of people blending the same drinks at the same time, since all the components are separated," former partner Bina told BuzzFeed. Blending multiple orders of the same drink simultaneously is internally referred to as, and though it's technically against company standards, it's still frequently utilized by partners during peak hours to cut down on already-lengthy wait times.
The representative also mentioned that"partners have an opportunity to provide feedback on drinks, machines, and anything in between through various channels," including their partner hotline, email hotline, through speaking directly with local leaders, or via the company's"ideas dashboard." Still, for a concept that was allegedly born out of partner feedback, the partners we spoke with can't help but notice that the vast majority of comments on TikTok skew negative."Why not just ask the partners if this is even something that they want?" former partner Bina told BuzzFeed."If you look at all the employee comments on that video, I dare you to find even five good ones.
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