There is no full-service office in Anchorage, Fairbanks, Ketchikan, Nome or Sitka.
In Anchorage, Alaska’s largest city, applicants for programs including SNAP , Medicaid, and Adult Public Assistance, among other programs, cannot access in-person help with the application process from the Division of Public Assistance. Anchorage currently has only one small DPA office, with services limited to “General Inquiries Only,” defined as, “Help with general questions and paperwork pickup and drop-off.
Other parts of the state have DPA offices open for full-service inquiries. You can now get in-person assistance with your public assistance applications, four days per week, in Bethel, Homer, Juneau, Kenai, Kodiak and, as of a couple of months ago, Wasilla. However, there is no full-service office in Anchorage, Fairbanks, Ketchikan, Nome or Sitka.
Alaska has always struggled to provide service to small, dispersed communities — perhaps there are other ways to access help from DPA? Not by phone. DPA’s phone line, currently staffed by contract workers in New York, is also only open for “General Inquiries Only.
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