KPRC 2 Investigates discovered the City of Houston was overcharging homeowners for more than 10 times the water they used because city employees were incorrectly reading their water meters. More from KPRC2Amy investigates drained kprc2
Investigator Amy Davis stepped in when customers were feeling absolutely DRAINED while trying to make the Houston water department listen to reason for more than three months. This is just the latest case in our massiveIf you have ever looked at your water meter you know it is just a series of numbers. 0-0-6-4 could mean you used 64 hundred gallons of water. But for dozens of homeowners in brand new homes, the water department was charging them for 64,000 gallons of water.
“Our water usage shot up to 20,000 gallons, 32,000 gallons, with me just doing regular things like washing clothes,” said Smart. KPRC 2 Investigates discovered the City of Houston overcharging homeowners for more than ten times the water they used because city employees were incorrectly reading their water meters.
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