'There’s no shortage of research about the psychology of arguing online, from text versus voice to how anyone can become a troll and advice about how to argue well. But there’s another factor that’s often overlooked: the design of social media itself.'
Very few people reported engaging in arguments on YouTube, and their opinions of YouTube depended on which feature they used. When commenting, people said they “may write something controversial and nobody will reply to it,” which makes the site “feel more like leaving a review than having a conversation.” Users felt they could have disagreements in the live chat of a video, with the caveat that the channel didn’t moderate the discussion.
YouTube’s platform-wide moderation had mixed reviews, as some people felt they could “comment freely without persecution” and others said videos were removed at YouTube’s discretion “usually [for] a ridiculous or nonsensical reason.” People also felt that when creators moderated their comments and “just filter things they don’t like,” it hindered people’s ability to have difficult discussions.We asked participants how proposed design interactions could improve their experiences arguing online.
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