Some things can’t be covered up with a good concealer.
Before Emily Weiss was the CEO of Glossier, a cosmetics company valued at over a billion dollars at its height, she was “superintern” at Teen Vogue.
“Well, it’s important,” Weiss responded in clipped consonants that revealed her well-off Connecticut upbringing. “It has to be just right.” by Marisa Meltzer, delves into Weiss’s origin story, Glossier’s meteoric rise and the company’s recent struggles.“She made good decisions and bad decisions,” Meltzer told The Post.
That same year, Glossier opened its first brick-and-mortar showroom in a two-story, highly Instagrammable, 3,000-square foot space on Lafayette Street that would eventually become a full-fledged store. Lines to get in regularly stretched around the block. “On her beauty podcast she said that she ignores such requests, invoking Mariah Carey’s casual insult about J.Lo., ‘I don’t know her,’” writes Meltzer.A sense of exclusivity was crucial to the brand’s early success.But, an ugly side soon surfaced. Various employees complained of a hostile workplace, and it wasn’t uncommon to enter the office and see people lying prone on the floor, sobbing as the clock inched toward midnight, stressed out but wanting to do a good job.
Fervent fans lined up to get Glossier products at special events, such as this pop-up in Boston in 2019.As the Black Lives Matter movement gained traction, there were also numerous allegations of racism, often by those who worked in Glossier’s stores. The young company lacked a substantial HR team or diversity training, though it had several hundred employees.
Weiss responded to the allegations on Instagram, apologizing and publicly acknowledging “the pain and discomfort these former colleagues experienced while working to build a brand they believed so deeply in upon arrival” and offering a plan of action, including dialogue with executives, company-wide training, and a no-tolerance policy.There were also issues on the business side.
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