'I was in tears after British Gas blunder left me without £461'
Julie discovered she was owed money by British Gas, after she discovered her mum's account was £461 in credit after the supplier sent her a final bill.
Since then, Julie and her daughter, Nicole Farr, 29, who is an underwriter at a bank, have been spent hours on the phone and on social media trying to sort out the issue with British Gas - but have got nowhere.Nicole said: "I helped my mum sort out the issue because she was struggling to deal with it all."They said they couldn’t send the cheque because it was Nan's money. They told us to go to Citizens Advice.
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