'I was definitely a guinea pig': Travelers using online system still waiting for their passports

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'I was definitely a guinea pig': Travelers using online system still waiting for their passports
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'They shouldn't be doing a beta and using us.'

Only on 2: Spring break trips and family vacations are ruined by government dysfunction.

That's not what you'd think reading through scathing comments on social media. It's also not what the families you're about to hear from experienced. They're frustrated with the new online passport renewal system from the U.S. Department of State, after uploading pictures and information, passports were promised in six to nine weeks."My passport is still not here. I submitted the application online on January 19," Franz said.Jena and Brad Stusak of Atlanta aren't sure they'll be able to make their wedding anniversary trip.They made a desperate plea to their congressman's office.

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