The company’s name may be United, but this couple says the airline left them to fend for themselves.
A woman has claimed that her fiancé was booted from his first-class seat to coach on an international United Airlines flight — to sit a crew member there instead.
“Okay so, I’m recording this right now because we are on United Airlines going from Heathrow to Chicago and we booked these seats, we’re in first class, we booked these seats fair and square,” Schwab said,that’s now had over 5.6 million views. “And, all of a sudden, my fiancé, just got moved to coach.”
“I understand that the crew works really hard, however, we booked these seats ahead of time and this is not fair,” she said indignantly. “This is not customer service. I’m sorry, it’s just not customer service. Like, this is ridiculous.”In a follow-up video, Schwab said once they disembarked for their layover, a United representative greeted them but claimed he did little to help, offering only a “glorified fast pass” through the airport as consolation.
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