Ilaria Resta, the CEO of luxury Swiss watch brand Audemars Piguet, on relationship building, time management, and the importance of short meetings.
, is warm and friendly when she signs on to our Zoom call from her office in Le Brassus, Switzerland. She’s in no rush, happy to engage in casual chitchat before answering every nitty-gritty question about her daily routine. I’m surprised at first, considering she sits at the helm of a multibillion-dollar company with more than 2,000 employees. But Resta tells me relationship building is an essential part of her leadership strategy.
“Human connection is critical. It’s how I operate and how I get energized,” she says. “The most tangible measure of success is the impact you have on people. Definitely the impact on business is valuable, but the one you have on people stays in your heart.” Resta was born and raised in Napoli, Italy. She studied classical languages in hopes of becoming a professor before making a hard pivot to economics.
She held seven positions across three countries during her tenure at the company, eventually landing an SVP role at its headquarters in Cincinnati. After climbing the ranks for more than 20 years, Resta felt she had done all she could at the firm and was craving a new opportunity for growth. “If I don’t change jobs now, I never will,” she remembers thinking at the time.
Resta left Procter & Gamble in 2020 and accepted a new position as global president of perfumery at Firmenich, the largest privately owned fragrance and taste company in the world, before landing her most high-powered role to date one year ago.Well, first of all, I love change. I really believe changes in business — though the onboarding phase is very heavy — give you a sharp view for a limited time because you have to learn a lot and you start from zero.
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