High Tech In Luxury Cars Comes With A Reliability Tradeoff, J.D.Power Study Shows | Carscoops carscoops
Much of that gap is related to thefitted to luxury cars. It’s also part of the reason why so many luxury brands fell below the average in the dependability study.
“It is typical in the automotive industry to roll out concepts and features by putting them in premium vehicles first,” said Frank Hanley, senior director of auto benchmarking at J.D. Power.Over time, that technology can get slower, less applicable, or become obsolete altogether. The study specifically called out built-in voice recognition, Android and Apple connectivity, Bluetooth connectivity, touchscreen use difficulty, and outdated navigation programs that led to lower dependability scores.
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