The app-based delivery service is alerting customers that drivers may not take their order in a timely manner if there is no tip included upfront.
DoorDash has added a pop-up in its app this week warning customers that orders with no tip might take longer to get delivered.
The driver preference for pre-tipped orders may be linked to DoorDash’s somewhat convoluted courier payment method, which was reworked following revelations that DoorDash was not giving drivers the full amount of customer tips. In 2019, DoorDash restructured its payments to drop the controversial “tipped wage” method and pay a base rate with 100 percent of tips going to drivers. The knock-on effect of this, however, makes orders without tips less appealing to drivers.
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