The AI legal assistant has helped people contest parking tickets, now it's leveling up to the courtroom—and the judge doesn't know.
DoNotPay was started in 2015 as a basic chatbot, meant to help users navigate bureaucratic and legal snafus—mostly using conversation templates. And even in its earliest incarnations, the bot was a success. In less than two years, DoNotPayparking tickets in New York and London. And the company claims it has resolved 2 million cases total since its founding. Then, in 2020, with the release of ChatGPT, the company shifted its focus to AI and upped its potential.
More recently, DoNotPay has gotten attention for its corporate negotiation tactics. In a video posted to his Twitter account, Browder demonstratedof a monthly internet bill using the ChatGPT-powered bot. The founder also told New Scientist that he recently used the AI and a synthesized voice to reverse $16 worth of bank fees.
“We help consumers fight corporations and beat bureaucracy, getting them out of parking tickets and refunds from big companies like airlines...our vision at DoNotPay is to make the law free,” Browder says infor the company. But we’ll have to wait until the end of February to know if that lofty vision successfully translates to the courtroom. Browder said the company will disclose details of both the Zoom and in-person cases following their conclusion.
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