Houston Emergency Center call-takers were forced to revert to writing down their calls on Monday night due to power loss. First responders were also reduced to square one with the use of radios.
Planned electrical upgrades at the Houston Emergency Center turned "catastrophic" when power and communications were disrupted on Monday night.Power supporting Houston Emergency Center's communications system was disrupted on Monday night, causing the system to at least partially fail.
During planned electrical upgrades on Monday, Houston Emergency Center Director Robert Mock said parts of the CAD system unexpectedly crashed.With parts of the CAD system down and others malfunctioning, call-takers had to write down information coming in on homicides, heart attacks, and house fires by hand.
On Wednesday, the city said it was still working to determine how many consoles were knocked out. Dispatchers on impacted consoles shifted to radio.
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