CrowdStrike is claiming Delta Air Lines ignored help during the global technology outage in July.
CrowdStrike Holdings Inc. says the leadership of Delta Air Lines Inc. failed to respond to an offer for assistance in the wake of last month’s catastrophic system outage thatThe allegation, in a letter Sunday from attorneys for the technology firm, builds upon CrowdStrike’s claim last week that Delta rejected its repeated attempts to help. CrowdStrike said Sunday that its chief executive officer, George Kurtz, tried to connect with his counterpart at the airline, Delta CEO Ed Bastian.
The Atlanta, Georgia-based carrier was by far the worst hit airline as it struggled to normalize flight operations several days after the outage. Delta said it took a $500 million charge after canceling more than 5,500 flights in the several days that followed the initial CrowdStrike outageIn the letter, lawyers for CrowdStrike also pointed out that “any liability by CrowdStrike is contractually capped at an amount in the single-digit millions.”
Spirit Airlines Inc. said the outage that occurred in mid July would contribute to a $7.2 million negative hit to third quarter operating income. Meanwhile, Tony Fernandes, the co-founder of one of Southeast Asia’s largest low-cost carriers, AirAsia, has also demanded compensation for the disruption.Spirit Airlines Inc. is tossing out its bare-bones business model and trying to go upscale with fares that include extra leg room and free checked bags.
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