'The regulation and oversight of hospice care are sorely lacking, and too little information is available to family members on how to make a smart choice for the best care. Unsurprisingly, there’s a price to pay,' writes columnist LATstevelopez.
its findings last month. The problems included poor care planning, mismanagement of services and inadequate assessment of patients.
Another key finding: For-profit hospice agencies were more likely to have deficiencies than nonprofit agencies. No surprise there. Keeping staffs as thin as possible can maximize profits. In my mother’s case, the agency that admitted to failing her was for-profit. The one that did a better job was nonprofit.
Stevenson said I’m not alone in making a complaint that was not substantiated by investigators. In his review, he found that only about one-third of complaints are substantiated. And even when they are, it’s not easy for consumers to get access to that information.
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