Restaurant chain's push into robotics could help improve accuracy and and address complaints about skimpy orders.
Chipotle Mexican Grill is piloting robots to help prep avocados for guacamole and build burrito bowls in two of its California eateries. The chain on Tuesday announced it is testing two machines in its restaurants for the first time, with the company looking for feedback from employees and customers before deciding on whether to expand the technology to other Chipotle restaurants.
Chipotle in July said it would train workers on ensuring customers received generous portions after a company probe confirmed 1 in 10 of its restaurants were too meager with their servings. 'These cobotic devices could help us build a stronger operational engine that delivers a great experience for our team members and our guests while maintaining Chipotle's high culinary standards,' Curt Garner, Chipotle's chief customer and technology officer, said.
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