Chick-fil-A has built a break room for delivery workers in New York City that will be open for a few months, offering refreshments and restrooms in between deliveries.
From February 16 through April 13, Chick-fil-A is operating a storefront on the Upper East Side open to people who have recently made a delivery for an app like DoorDash, UberEats or Grubhub. Delivery workers — of which there are more than 65,000 in New York City — can stop by the “Brake Room” for coffee or tea or to use the restroom, especially important in a city where public bathrooms are rare. The space will be open 11 AM to 7 PM from Monday through Saturday, and closed on Sundays .
Early in the pandemic, delivery was a lifeline for restaurants, which closed their dining rooms due to Covid-19 restrictions. Restaurants that had previously held off started offering the service, and others made their delivery offerings more robust. Now, dining rooms are back open — but customers are still interested in delivery, so many restaurants are still offering the service. For Chick-fil-A, caring for delivery workers is also a way to protect the brand’s reputation.
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