Chicago teacher says fraudsters made $1,600 in unauthorized charges -- and bank is denying her help

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Chicago teacher says fraudsters made $1,600 in unauthorized charges -- and bank is denying her help
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There was also a puzzling change of address.

But the victim, Andrea Turner, claimed every attempt to dispute the activity was met with denial after denial. So she turned to CBS 2's Charlie De Mar for answers.

Turner does not live in New Jersey - a state that plays no role in her life, but which plays multiple roles in this story of fraud.Turner has racked up charges on her Citibank checking account from exotic destinations all over the globe. But Turner, a special education teacher from Chicago, says she didn't make a single charge.

"I never changed the address in the 33 years I've had the account," Turner said."I said, someone is doing this and it's not me." Turner's dispute of the consecutive withdrawals from a New Jersey ATM was also denied by Citibank who wrote her in part:

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