‘Buc-ee’s stole my money’: Texas chain has amassed nearly 100 complaints from Better Business Bureau
BBB of Metropolitan Houston and South Texas
Among the complaints filed with the BBB against Buc-ee’s are shoppers who were charged for gas or snacks they didn’t purchase or who tried unsuccessfully for months to reach customer service representatives, according to the nonprofit.Other complaints included defective food products and vehicle damage that people allege was caused by Buc-ee’s gasoline or its car wash.
“No one answers the phone, no way to get ahold of anyone in the store and I just want my money back,” the person wrote in the complaint. The man contacted Buc-ee’s, who told him to send the mechanic’s report. The company concluded that the diesel fuel sold at Buc-ee’s was not of “diminished quality.” He said Buc-ee’s never asked him for a fuel sample.Still, the complaints “aren’t earth shattering,” Parsons said. “They’re not super serious, or super bad. They’re little things.”,” Parsons said. “If you’re going to do it, prepare for what goes with that. And with more customers and more interactions, you’re gonna have problems.
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