'Biting Back Against Phishers' cybersecurity twingatehq
Working for a regional ecom platform with tens of millions of visits each month phishing is our everyday reality. Looking into it in detail challenged some of my assumptions and helped me get a better idea of what one can do about it.
If you thought protecting your organisation from phishing was hard wait till the users show up! All the usual technical and awareness measures are out the window when you are addressing millions of people.The simplest and most effective step is to provide some generic information to your users about phishing on your website and give them an email address they can forward the phishing emails to.
The downside of this method is, that most likely by the time phishing emails are forwarded to you, some users will have given their credentials away. Additionally, since these days companies have few public email addresses, you will also receive quite a lot of unrelated questions. If you decide to handle these, depending on your customer service culture, answering/routing them will take considerable effort.
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