The improvements stem from recommendations made as part of an external review of Austin Water that was completed in January 2023.
"We appreciate the opportunity this review provided for us to rebuild community trust," said Austin Water Director Shay Ralls Roalson. "We are more robust and resilient than we have ever been, but we are also facing threats that we’ve never seen in our history. Implementing the recommendations from this report will make Austin Water stronger and better positioned to face climate change and extreme weather events.
Treatment processes performed by Austin Water to serve its more than 1 million customers are appropriate.Austin Water has taken steps to mitigate water quality risks and improve operational resiliency at its water treatment plants. Austin Water’s emergency management structures are well-thought-out and suitably structured; the Incident Management Team and Department Operations Center align with FEMA standards.The review also identified 53 recommendations to improve hiring and compensation, organizational structure, operations and staff training, culture and internal communications, and emergency management.
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