Anonymous surveys ask those who call for help about their interactions with the police and their public safety concerns.
The Aurora Police Department is now publicly releasing the results of the surveys it sends out to those who call for help, department officials recently announced.The surveys, sent via text message after the police have responded to a call, ask how well the responding officer addressed the caller’s issue, what the caller’s general public safety concerns are, the caller’s general sentiments about the Aurora Police Department and more.
He said the surveys, which are provided through the My90 platform designed by law enforcement technology company Axon, came after talks between the department’s command staff, city leadership and the mayor’s office about ways to more closely align the department’s own mission and values with the needs and expectations of the community.
The data generated from the surveys has been a “game changer” because it allows the Aurora Police Department to understand how it is meeting the community’s public safety wants and needs, according to Rowley. The survey also allows residents to respond in their own words. If certain officers are mentioned in these free-form responses, command staff can congratulate officers who go above and beyond or assign training to those who need it, Rowley said.
The survey is sent out to nearly everyone who calls in to make a report, according to Rowley. He said that some are excluded, primarily to avoid revictimizing those who called the police as a victim of a particularly serious or traumatic event, like a sexual assault.
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