One Central Texas patient did not know whether she'd have to pay out of pocket for tests following a cancer diagnosis.
A ransomware attack that disrupted Ascension hospital operations in May also caused issues with billing and claims processing for marketplace health insurance plans offered by the hospital system.
After a flurry of tests that included a biopsy, she was diagnosed with lymphoma. A PET scan was ordered to learn more.The patient believes she is close to meeting her deductible, which would mean most of the cost of the scan should be covered by insurance. But the claims for her May tests have not yet been processed, leaving her in the dark about whether she will have to pay the full cost of the scan out of pocket.
Ben Gonzalez, a spokesperson for the Texas Department of Insurance, said Ascension appropriately reported the ransomware attack to the state agency. Ascension told TDI the insurer’s electronic processes had been disrupted, including its ability to “accept and process claims.”
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