Our society may celebrate patience and determination, but here's why quitting is the way to go in some scenarios.
People often quit waiting for rewards when they do not know how long those rewards will take to arrive.
A new study using pupillometry showed that people do expect extreme waiting times. So, quitting is warranted. But now imagine a slightly different scenario, which may also be familiar: You accept the ride, and the app tells you that the driver will be there in 10 minutes. But as you look at the map, you see the driver’s car’s avatar start to spin in a circle. Then it seems to be going in the wrong direction. Then it seems to be stopped. The estimated time still says 10 minutes, despite the fact that you know a few minutes have passed.
To get an objective marker of expectations, we measured participants’ pupil dilation. Since people’s pupils dilate when they are surprised, we could measurepeople were to get the token when it arrived. It turns out that the longer that someone had been waiting for the reward, thesurprised they were when it finally showed up.
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