A new Apple feature is setting off false 911 calls. Crash detection is intended to call authorities when a user is in an accident, but is triggering even in a simple ski crash.
From Lutsen, Minnesota to Breckinridge, Colorado, first responders are warning skiers, snowmobile drivers about an Apple feature that is setting off false 911 calls.
"When people take a tumble or a fall the crash detection feature automatically calls 911, so since December 1 we have fielded a 155 false 911 calls at our dispatch center," Sheriff Pat Eliasen said. "That dispatcher has to deal with these calls and make repeated callbacks and try to figure out if it's false or not. It takes a lot of time, and they’re also responsible for any inmates we have here," Eliasen said. APPLE CRASH AND FALL TECH INUNDATING 911 DISPATCHERS WITH AUTOMATED CALLS, REPORTS SAY
Rossi said a team from apple even came out to Colorado to see the problem for themselves, and some changes were made. When a crash is detected, there is a 10-second delay followed by a 10-second countdown. Loud whoops notify the user to dismiss the automatic 911 call if it's not needed. The National Emergency Number Association has seen issues at ski resorts in Michigan and New York, but suspects most ski resort towns are dealing with the issue.
Heinze works with NENA as the 911 and Public Safety and Answering Point operations director. She says it’s nerve-wracking when dispatchers have to handle a call they’re unfamiliar with.
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