Traditional decision research makes us feel inadequate, doubting even the experts. Naturalistic decision-making does the reverse; it excites us about expertise and our abilities.
Traditional decision-making research aligns with the diminishers—making us feel less rational.Naturalistic decision-making research does the opposite—making us more excited about expertise.. The thesis is straightforward: a contrast between people he calls illuminators and those he calls diminishers. Here is how he describes the difference:
Illuminators, on the other hand, have a persistent curiosity about other people. They have been trained or have trained themselves in the craft of understanding others. They know how to ask the right questions at the right times—so that they can see things, at least a bit, from another’s point of view. They shine the brightness of their care on people and make them feel bigger, respected, lit up.Now, let’s try to stretch that contrast from individuals to conceptual approaches.
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