.NBCNewsBETTER: The Samsung Galaxy Note 9 is now America’s favorite smartphone, survey finds.
SeongJoon Cho / Bloomberg via Getty Images fileWe love our smartphones, but many wireless customers are less than satisfied with their mobile service provider.American Customer Satisfaction Index Wireless Service and Cellular Telephone Report released on Tuesday
Dropped calls continue to be an annoyance, but as mobile devices are used less for talking and more for streaming video, customers want a reliable signal to quickly download content and watch videos. When it comes to wireless service, most consumers have the following choices: the major mobile network operators, prepaid service from one of those carriers or a company that resells airtime from one of the network carriers.
U.S. Cellular and Verizon followed closely behind at 74. Verizon scored the highest for nationwide network quality, but below T-Mobile on value. U.S. Cellular does not have a fully nationwide network. Verizon rated highest for network quality. AT&T finished second, followed closely by T-Mobile and U.S. Cellular at 77. Sprint significantly trailed the category with a 72.
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