Alok Kulkarni's stories.
By merging CCaaS and UCaaS, businesses are looking for ways to provide richer and more personalized CX.To deliver the best bot experience possible, it’s crucial for companies to train their chatbots on how to understand customer intent and to regularly test the technology to identify and fix any issues before customers encounter them.
Most IT executives would agree that putting money into new technology will help accelerate growth and ensure future success. Still, one important question remains: What technology should I invest in to bolster CX?Chatbots that aren’t tested and trained continuously are destined for failure, and customers will be the ones to suffer from chatbot incompetence.Chatbots have a way of turning on the company by alienating customers—unless you do it right. Remember these simple rules.
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