The bonus is “simply an incentive for our airport customer service agents to help ensure compliance with our policies,” an airline spokesperson said.
She claimed Frontier told her the bag wouldn’t fit because she had to push it down in the measurement bin.“I was told my bag was too big for a personal Item, yet when I put it in the measuring bin…It fit perfectly fine. This happened to two other individuals and we were charged $100,” Villa explained in her petition.to the trash in order to fly because they closed the gate on us. After paying I finally got on, but little did I know the nightmare I would live in Denver.
The incentive came to light after one commenter claimed that Frontier Airlines employees get a commission every time they charge for an oversized bag.The Frontier spokesperson told the Independent the clips didn’t show the whole story. “Each customer is allowed one free personal item that must fit within the smaller sizer box. This customer had more than one bag and they were not able to combine them into a single bag that fit in the personal item box.”
Villa urged passengers to sign her petition to “stop Frontier Airlines from overcharging passengers.”This debacle comes after President Biden spoke about hidden airline fees in his 2023 State of the Union address.A personal bag should not exceed 14 inches tall, 18 inches wide and 8 inches deep including handles, wheels and straps.
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